Customer Service Representative

Overland Park, Kansas, United States Full-time

Do you…

  • Love working one-on-one with customers in helping them succeed with their shiny new toy (Lucky Orange)?
  • Have rare people skills that proactively help customers with potential troubles?
  • Have lots of persistence, especially if it means finding that proverbial needle in the technology haystack?
  • (Always) play nicely with humans and (usually) machines?
  • Want to broaden your leadership and customer relations skills?

If these sound like you, then WE NEED YOU to join our team as the new Customer Service Representative.

You, Lucky Orange’s new Customer Service Representative, will be the welcoming voice and smiling face to our customers as you troubleshoot their problems and funnel it to our support, sales, or department teams if necessary. This requires self-motivation, a calm-under-pressure personality, and a drive to solve client problems utilizing the latest technology.  

Really, the key characteristic of our support team is that we truly ❤ our customers. More than 90,000 websites depend on Lucky Orange to increase their own users’ experiences and their bottom-lines. Our job is to help them, and our support team treats customers the way we would want someone to treat our own grandmothers.

Our Perks & Benefits

  • Unlimited Vacation/Sick Days
  • 401(k) plan with employer matching
  • Fun Company Outings
  • No Dress Code
  • Nerf Gun-Friendly Office Environment
  • Flexibility to Work From Home
  • Company-Sponsored Lunches
  • Generous Performance Incentives

A Day in the Life

  • Answer customer calls, chats, and emails while maintaining a high-level of professionalism and establishing a positive rapport with each customer. Typical calls may include
    • billing issues
    • product problems
    • service questions
    • competitive advantages
    • general client concerns and questions
  • Review, analyze & route help tickets to Sales, Support, and/or Development pipelines.
  • Lead demos/webinars as needed
  • Liaison between Leadership, Development, Sales, and Content teams to keep all teams informed of ongoing user trends and feedback
  • Transform into a "Lucky Orange Expert" to assist and educate users on the benefits of the platform
  • Help improve the company’s bottom line by problem solving and turning frustrated clients into repeat customers
  • Identify the decision makers for high-value leads and routing this information to Sales


What You’ll Need:

  • Associate’s or Bachelor’s Degree
  • 1-3 years of experience in a related field
  • Microsoft Office suite awesomeness
  • Ability to work in a (relaxed) office setting during typical working hours (9 AM - 5 PM), Monday thru Friday
  • Mad skillz in written and oral communication
  • Mr. Miyagi-level ability to remain professional and courteous with customers at all times

 

Extra Awesome If You’re Also:

  • A multitasking ninja
  • Comfortable learning new software
  • Enjoy solving client problems with the latest technology

Compensation

  • Competitive Salary plus Quarterly Bonuses

 

About Lucky Orange

Lucky Orange, located in Overland Park, Kan., started as a bootstrap analytics and usability software company and is now one of Kansas City’s hottest startups.

Our flagship product sheds new light on user behavior by allowing website owners a peek behind the digital curtain to watch recordings of users, engage with interactive heatmaps, see real-time analytics, provide exceptional support via chat, analyze forms, and create custom polls.

We think it’s a pretty stellar product, and so do our clients who have used Lucky Orange on more than 90,000 websites worldwide.

 

Happy Customers

Our customers are happy, and we are constantly working on new product features that are interesting to create and fun/useful to use.

 

Innovators Welcome

We highly value innovative thinking and welcome new ideas and approaches. Here is your opportunity to join a fast-growing startup and takeoff with us on this ride.

 

We look forward to working with you!