Account Manager

Overland Park, Kansas, United States Full-time

 

Do you …

  • Love working one-on-one with customers in helping them succeed with their shiny new toy (Lucky Orange)?
  • Thrive on proactively helping customers with potential troubles?
  • Have lots of persistence, especially if it means finding that proverbial needle in the technology haystack?
  • (Always) play nicely with humans and (usually) machines?
  • Want to broaden your leadership and customer relations skills?

If you’re nodding your head and thinking “That’s me!”, then WE NEED YOU to join our team as an Account Manager.

At Lucky Orange, we know how daunting it can be for business owners, advertising and marketing agencies and website operators to figure out why people aren’t converting on their website. We create “A ha!” and “Oh wow!” moments for our customers by helping them understand how visitors are interacting with their website so they can create better online customer experiences that help close the sale or generate leads.

Our platform helps our customers uncover insights that allow them to increase website conversion rates, solve hidden user experience challenges, and interact directly with their customers to answer questions, resolve issues and keep them coming back for more.

We’re looking for an Account Manager to join our growing team. As Lucky Orange’s new Account Manager, you’ll be the welcoming voice and smiling face to our customers as you troubleshoot their problems or route them to our technical support and sales teams if necessary. This requires self-motivation, a calm-under-pressure personality, strategic thinking and a drive to solve client problems using the latest technology.  

 

What’s a day in the life like?

Putting customers first is always our priority, but we’re known for having a relaxed, playful environment at Lucky Orange. On a typical day, you’ll find our team members helping customers, devising growth strategies, writing code and working with partners. We’re a work family that likes to take time to get to know one another better, challenge each other to a round of Mario Party or Super Smash Bros and recognizing one another for a job well done.

As the newest account manager on our team, your day will likely include:

  • Managing and supporting enterprise accounts through regular touchpoints via phone calls, website chats and emails, while maintaining a high-level of professionalism and establishing a positive rapport with each customer
  • Strategic planning
  • Identifying product enhancement or bugs
  • Recognizing client upsell opportunities
  • Transforming into a "Lucky Orange Expert" to assist and educate users on the benefits of the platform
  • Relating competitive advantages of Lucky Orange to customers
  • Handling general client concerns and questions, i.e. admin issues, billing issues, etc.
  • Meeting and exceeding account retention targets
  • Demonstrating features of Lucky Orange technology through live demos/webinars
  • Liaising between Leadership, Development, Sales and Marketing to keep all teams informed of ongoing user trends and feedback
  • Improving the company’s bottom line by problem solving and turning frustrated clients into happy cheerleaders


What does it take?

  • Associate’s or Bachelor’s Degree
  • 2+ years of experience in a related field/account management
  • Microsoft Office suite awesomeness
  • Ability to work in a (relaxed) office setting during typical working hours (9 a.m. - 5 p.m.), Monday through Friday
  • Ability to inform, educate and delight customers through written and oral communication
  • Zen-like ability to remain professional and courteous with customers at all times

How do I stand out from the rest of the pack?

  • Be a multitasking ninja
  • Use or are familiar with Lucky Orange software or other conversion rate optimization (CRO) tools
  • Be comfortable with web-based screensharing software
  • Understand Customer Relationship Management (CRM) approaches

What’s this gig pay?

  • Competitive salary plus quarterly bonuses

What about the extras?

  • Unlimited paid vacation/sick days
  • 401(k) plan with employer matching
  • 100 percent paid health insurance for employees
  • Fun company outings
  • No dress code
  • Nerf gun-friendly office environment
  • Flexibility to work from home
  • Company-sponsored lunches
  • Generous performance incentives
  • Company-sponsored vacations

Who is Lucky Orange?

Lucky Orange, located in Overland Park, Kan., started as a bootstrap analytics and usability software company and is now one of Kansas City’s hottest Software as a Service (SaaS) companies.

Our flagship product sheds new light on user behavior by allowing website owners a peek behind the digital curtain to watch recordings of users, engage with interactive heatmaps, see real-time analytics, provide exceptional support via live chat, analyze forms and create custom polls.

We think it’s a pretty stellar product, and so do our clients who have used Lucky Orange on more than 100,000 websites worldwide.

What matters the most at Lucky Orange?

We know that workplace culture defines a company. At Lucky Orange, we value:

  • Superhero mentalities that dare to think innovatively and embracing new ideas and fresh approaches
  • Collaboration and respect one another’s ideas
  • People first – our customers and our employees
  • Slow claps to celebrate team member accomplishments
  • Continuous improvement – pushing ourselves to constantly be better in our work and finding new opportunities to grow the company

We look forward to working with you!